Cancellation & Refund Policy

1) Courses: Outdoor Education & First Aid
2) Camps & Programs: Indoor Climbing Gym
3) Cancellation by OVERhang
4) General Terms

 
1) Courses (Outdoor Education & First Aid)

Individual Registrations

• Cancellations must be submitted at least 2 business days prior to the course start time by phone or email to OVERhang.
• Cancellations made with at least 2 business days notice are eligible for a full refund or account credit.
• Cancellations made within 2 business days of the course start are non-refundable.

Additional notes:

• Weather is not a valid reason for cancellation. Courses run in a wide range of conditions. If conditions are deemed unsuitable, OVERhang will adjust, relocate, or reschedule as required.
• Certain courses (including Swiftwater, Ice Safety, Avalanche, Snowmobile, Survival, and Wilderness First Aid) require significant preparation, travel, and materials. Due to this, cancellations within 2 business days are non-refundable and exceptions are unlikely.

Private Group Bookings (Courses, Contract Training, Custom Programs)

• Full refund if cancellation is received 14 days (2 weeks) or more prior to the start of training.
• 50% refund if cancellation is received less than 14 days prior to the start of training.
• Cancellations within 2 business days of the start date are non-refundable.

We will always aim to reschedule or find a solution that works where possible.

 
2) Indoor Climbing Gym Camps & Bookings

Includes:

• Youth camps (Spring Break, Summer, Pro D Day, one-day camps)
• Indoor youth programming and events
• Adult climbing courses (e.g., Learn to Belay, Anchor & Rappel, Technique)

Cancellation by the Participant

• Cancellations must be made at least 3 business days prior to the program start date to receive a full refund or account credit.
• Cancellations made within 3 business days of the start date are non-refundable.

3) Cancellation by OVERhang

OVERhang may cancel a course or program due to:

• Instructor illness or emergency
• Extreme cold (below -25°C)
• Wildfires, flooding, or other environmental or public health events
• Insufficient registration

If this occurs, participants will be notified as soon as possible and offered a full refund, account credit, or transfer to another program.

 
4) General

All timelines are based on business days (Monday to Friday, excluding statutory holidays).