Cancellation by a student or their group/company/agency:
Poor weather is not an acceptable excuse for cancellation by students. It's the reality of the world we live in! If it's unsafe, the instructor will explore options.
All outdoor safety course registrations must be confirmed at least 48 hours in advance.
Formal cancellation notice must be made to OVERhang at least 48 hours before the course, to be considered for a refund. A phone message left in the middle of the night does not count...
If formally notified more than 48 hours in advance, the client may choose a refund or a credit towards a future course.
Refunds will not be offered for courses specifically created for a group/company/agency.
Many courses require specific arrangements by instructors because of small class sizes, shipping of materials, and gear rentals - so last-minute refunds are not always possible within 72 hours for swiftwater, ice, avalanche, snowmobile, and wilderness first aid courses. We do what we can to help people out, and we value our clients and their personal circumstances - but we also expect that our clients will respect our instructors' time and commitment.
Cancellation by OVERhang:
On rare occasions, OVERhang has to cancel a course/workshop/outing based on:
extreme low temperatures (below -25 degrees)
pandemics, wildfires, flooding, or other health/societal events outside of our control
instructor has an emergency
too few registrants.
On these occasions, students will be notified as soon as possible and will be issued a full refund, or if the student prefers, a credit for future training.