Cancellation & Refund Policy

Courses (Outdoor Education & First Aid)

Cancellation by the Student or Their Group/Agency:

• Cancellations must be made at least 2 business days in advance by phone or email directly to the OVERhang Course Coordinator. Phone messages left overnight or at the last minute may not be accepted.
• If cancelled more than 2 business days in advance, clients may choose between a refund or a credit toward a future course.
• No refunds will be given for private courses arranged specifically for a group/company/agency.
• Poor weather is not a valid reason for cancellation. Our instructors are trained to manage changing conditions. If a course cannot proceed safely, the instructor will explore alternatives.For specialized courses (Swiftwater, Ice, Avalanche, Snowmobile, Survival, and Wilderness First Aid), refunds may not be possible within 72 hours of the course start (not including weekends), due to logistics, material prep, and instructor commitments. We strive to be understanding, but we also expect mutual respect for our team’s time and effort.

Cancellation by OVERhang:

OVERhang may cancel a course due to:

• Instructor emergency
• Extreme cold (below -25°C)
• Wildfires, floods, pandemics, or other health/safety events
• Low enrollment

In these rare cases, participants will be notified as early as possible and given the option of a full refund, credit, or transfer into the next available course.

 
Indoor Climbing Gym Camps & Bookings

This includes:

• Pro D Day Camps
• Spring Break Camps
• Summer Camps
• One-Day Camps
• Indoor youth programming events and similar bookings

Cancellation by the Participant:

Cancellation must be made at least 3 business days in advance to receive a full refund or credit.
Cancellations made within 3 business days of the start date are non-refundable.

Cancellation by OVERhang:

If we need to cancel due to unforeseen circumstances (e.g., instructor illness, facility issues), clients will be offered a full refund, credit, or transfer to another session.