OVERhang's Youth Climbing Program Cancellation Policy

Cancellation by the client:

  • Full refunds will be issued up to 24 hours before a program begins.  Notification must be provided by email or phone call during our open hours.  No refund will be provided after that time has passed, as we may be unable to fill the spot on short notice by other clients.
  • Since there are a limited number of spots in our youth programs, we do not provide refunds once the program is underway for people that wish to drop out part way through or that miss a session (for weekly programs).
  • If you have special circumstances, please approach the owner.  No guarantees, but a credit might be considered.

Cancellation by OVERhang:

  • Before sessions begin: if we have to cancel the whole program ourselves because of a provincial health order or if we don't have enough registrations, or something happens to a coach, etc, then we do provide a full refund if the sessions haven't yet begun.
  • Part way through a program: we offer a prorated refund or credit.