Climbing Gym COVID-19 Measures

As of September 13, all persons entering our facility aged 12 or older will have to present proof of COVID vaccination (at least one dose).  Anyone aged 19 or older will also have to present government-issued photo ID.

Masks are mandatory for anyone 12 and older, and there is a max of 24 clients in the gym at any time - please check the online Customer Climber Count to the right.

We do our best trying to keep different user groups separate, by establishing different hours (often with a cleaning period between).

Everyone is encouraged to wash hands thoroughly with SOAP AND WATER upon entry to the gym.  Sanitize hands frequently throughout your visit, and avoid touching your face.  We cannot sanitise climbing holds after every use; clients are encouraged to practice excellent hand hygiene.

Read below for details about the changes we've made to our facility and our protocols to reduce the risk of transmission, as well as future phases!

Please bear with us as we figure out how best to complete this - we will modify our protocols as we learn through this process.  We are committed to ensuring that our website will be kept up to date regarding our phases, our user groups, and our protocols.

OVERhang Facility Management for Physical Distancing and Hygiene:

  • Reduced occupancy of climbing spaces: max 24 climbing clients and folks in the climbing spaces.  This does not include any staff, instructors, or course participants, for which we have separate protocols.
  • Spectators are welcome again, at half capacity (max 10).  Spectators are upstairs, observing from the upstairs hallway.  If you are downstairs, you are considered a climber and must be charged entry accordingly, as you take one of 24 spots.
  • We strongly encourage people to maintain a 2m distance from other people that are not already in their bubble.
  • We installed plexiglass across both front office windows.
  • Our water fountain was replaced with a second hand washing station.
  • Flow changes – ie. how we move people through the climbing facility to encourage at least 2m between each person:
    • Counter-clockwise flow through climbing spaces: one way into boulder cave from hallway, out into Main Roped Room… same thing for Programming Room.  No changes in Main Roped Room.
    • Signage to indicate spacing and flow
    • We now check every climber out when they leave.  This ensures our Current Climber Count on our website is accurate, and is key for managing our Max 24 and our Contact Tracing Plan (below).
    • We opened. up the narrow spaces by moving lockers, shoe racks, and garbage cans
    • Staff only in office or party room (except during bookings).  During camps kids will use party room as their home base.
    • There is a time gap between youth groups and open gym hours to facilitate cleaning and to keep user groups separate.
    • When gym is open to drop-ins, we will usually only need one or two staff members working, who will also do ongoing sanitizing of high-touch surfaces at the front desk and doorbell, as well as hallways, bathrooms, doors, sinks, and bench areas.

Cleaning Plan:

  • Daily cleaning of floors, high-touch surfaces, doors, bathrooms, etc. 
  • Staff also frequently sanitizing high-touch surfaces while the gym is open
  • Sanitization period between younger youth groups & open hours
  • Weekly clean by a contractor

General Hygiene:

  • The Golf and Curling Club has automatic door openers for the lobby doors (push with knee or hip), and hand sanitizer in the lobby.  Clients are encouraged to use all these features before approaching OVERhang’s front desk.
  • Everyone is encouraged to wash their hands immediately upon entry into OVERhang's wing.  Thorough hand washing with soap and water is recommended over the use of hand sanitizer.
  • Frequent hand washing or sanitizing is strongly encouraged throughout one's visit, and on their way out.
  • Discourage touching faces
  • Liquid chalk encouraged over powdered chalk
  • Signage throughout the facility about prevention of disease transmission
  • Hand sanitizer also available throughout the facility

Client Education:

  • New waiver identifying risks, and need to comply with policies designed to protect staff and clients
  • New verbal COVID-19 orientation for each person climbing after June 16, 2020
  • All users will be informed that anyone at higher risk of experiencing severe illness should not participate
  • Signage in lobby and inside our facility
  • No one with symptoms, in close contact with anyone symptoms, or that has travelled outside Canada in previous 14 days should enter the facility.  This includes staff and clients.  Everyone is asked to self-assess, but staff can also turn people away if they are exhibiting symptoms.
  • Users will be oriented to new protocols upon their first entry to OVERhang after June 16, 2020.

Reducing touch points:

  • Online transactions whenever possible (purchase memberships, punch cards, and bookings online before coming to the gym)
  • Online waivers (read and complete waivers online before coming to the gym) are encouraged over paper waivers
  • No shared finger tape from front desk (users may purchase their own roll)
  • No water fountain (bring personal water bottles)
  • No clients allowed in Front Office (staff only)
  • No rental chalk bags.

PPE:

  • Use of non-medical masks that cover the user’s mouth and nose are mandatory for anyone 12 and older
  • OVERhang has masks available for free
  • OVERhang also has attractive reusable cloth masks available for clients to purchase for a mere $5
  • Nitrile gloves are always available to staff too, although we will ensure everyone is educated about the greater benefits of frequent and thorough handwashing and good hygiene.

Contact Tracing Plan:

We absolutely do not want any staff or clients to become infected with COVID-19.  However, risk of disease transmission is always a possibility, even when we do our best to minimize it.  So, if a person is identified to have a confirmed or suspected COVID-19 infection, then we will activate our contact tracing plan:

  • We will diligently check-in all visitors into our member-management software, and check them out when they leave.
  • With a few quick taps we can produce a contact tracing report from our software, which allows us to see who was in facility at same time as a given client, and for how long (length of exposure), over a given time frame.
  • With that in hand, we would collaborate with health officials in tracking down and informing all visitors and staff that were potentially exposed.  Information collected on our waivers includes personal contact information for all climbing gym users.
  • Video footage can also be reviewed within a three-week time period.
  • If requested by health officials, we would close the gym temporarily or engage in extra heavy duty cleaning process, and modify our protocols if necessary.

 

Still have questions?  You're probably not alone! 

FAQ - Frequently Asked Questions.

 


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