Frequently Asked Questions (FAQs)

 

Can I purchase memberships and punch cards online?

You betcha!  We actually prefer online purchases now, to reduce contact-points at our front desk.  Please make all purchases online.  You can register for courses and youth programs online too.

 

What measures are being taken by OVERhang to reduce COVID-19 risks?

Lots of things!  While we can't reduce the risk to zero, we are taking lots of measures to reduce the risk of transmission of airborne disease, and we are following provincial guidelines as well as guidelines set forth by the BCACGO.  Read all about it here.

 

What are the new expectations of climbers in the COVID-19 era?

Reduced occupancy, physical distancing, one-way traffic flow, mask-wearing, and hand washing!!!

  • Face masks that effectively cover one's mouth and nose are to be worn at all times in our facility, even while climbing.  
    • Masks are required for anyone 12 years or older.
    • Masks are strongly recommended for anyone ages 2-11
    • Masks are not recommended for children under the age of 2
     We have disposable ones available for free, and awesome reusable masks for sale for just $5.
  • Check online to see how many people are at the gym before you show up - we don't want you to be disappointed!  We reduced our maximum climber occupancy to 20 in response to the pandemic.
  • Don't come in AT ALL if you have any symptoms, if you have had contact with anyone with possible symptoms, or if you've travelled outside Canada within the past 14 days.  Just don't.  Not sure?  Please stay home - we look forward to seeing you some days later once you are sure.
  • Fill out your new waiver online, and make any payments online, to reduce touch points.
  • Wash your hands thoroughly with soap and water immediately upon entry into OVERhang.
  • Wash your hands frequently throughout your visit.  Before a climb, after a climb, before and after drinking from your water bottle, before and after eating or touching your face, or adjusting a mask.
  • Liquid chalk is strongly encouraged and is available for free or for sale.
  • Give everyone at least 2m of space.  Even if you're not worried about it for yourself, lots of others are - respect them and respect us.  For example, one of the owners of OVERhang is severely immune-compromised and could die from an infection.  Other staff members (and probably a number of our clients/members) also have vulnerable people in their bubbles.  Please take this seriously - it is not optional.
  • Follow all posted policies, and verbal instructions from OVERhang staff  They are all based on safety: your safety, staff safety, and safety of all other users.  They are not optional.
  • Bring your own water bottle, as the water fountain has been removed.  No showers available either.
  • GO WITH THE FLOW.... no really, we have designated how you can move through the space to help everyone maintain physical distancing.  One way into the cave, another way out... same idea in the programming room.
  • Thanks folks!  We'll all adjust to a new normal.  For more details, check this out.

 

Why is there a new waiver?

Climbing always presents risks, and climbers are familiar with risk management.  We need to ensure the risk of disease transmission is included in our waiver.  Every user of the gym will have to fill out a new waiver after June 16, 2020 - the good news is you can do it online, from the comfort of your home - that's actually our preference!  It's a two-step process - don't forget to validate it from your email after you fill out the form.

 

Who qualifies as a "member" for Member-Only times?

You are a member if you have an active one-month or full-year membership.  You have invested in OVERhang, and you get certain rewards in return!  Memberships have expiry dates.

 

If I have a Punch Card, do I count as a Member?

Nope, sorry!  A punch card is a deal for the holder (10 drop-ins for the price of 8), and they don't expire even when drop-in prices increase.  It's not an investment into OVERhang - it's an investment for you.

 

Can I use my membership or punch card for someone else?

Definitely not.  Nope.  Never.

 

Who needs to fill out a waiver?
Everyone.  Climbing, belaying, and being near climbers presents risks.

  • Anyone who is climbing or in climbing spaces will need a waiver filled out after June 16, 2020, as there are risks to all users of our space.
  • If the participant is under the age of 19, their parent or court-appointed "legal guardian" will need to fill one out. Random aunts, uncles, older siblings, grandparents, friend's parents, etc. don't qualify unless they have formally been court appointed.  If you're not sure if you are a "legal guardian", you're not.
  • If you are going to be on the padded gym floors and not climbing (ie. managing a small child or taking photos), you will need to fill out a waiver as well (at no charge), as there are still risks from simply being in the space.
  • Belaying, not climbing?  You still need a waiver, as you still face risks.
  • All waivers expire every 12 months.

 

ONE MORE THING ABOUT WAIVERS!
Insurance requires that your full name and your typed signature (for online waivers) exactly match your government issued ID.  Otherwise you could be asked to redo your waiver.


 

Regular questions, prior to COVID-19:

 

I've never climbed before. What do I do?

We love beginners! Drop by the gym anytime we are open (no need to book ahead except on Saturdays, and we still take drop-ins if there's space available), wear comfortable clothing and non-marking, clean, snug athletic shoes. Anyone can boulder (low climbing without ropes) without prior experience. You can also use autobelays to climb some of our higher walls as well. To start top-roping with a partner like most people you will see at the gym, you will need to learn how to belay and/or come with someone that has an OVERhang-issued belay tag.

Sign up for one of our Learn To Belay classes to learn the ropes - they're 2.5 hours long and are a great way to start in this sport.  Or just drop into the gym and get going after your orientaton!

 

Do I have to climb with my children?

While we do not require you to climb with your kids, we do ask that you stay at the facility with any younger children (unless they are part of a youth program). If you are on the gym floor you must have an active waiver in our system (at no cost to you) because there are physical risks from being NEAR climbers.  During our open hours we don't provide direct supervision of children, even though we have one or more staff on... please keep a close eye on your child, and ask questions anytime!

 

What should I wear?
Wear something comfortable that is loose and/or can stretch, such as yoga or running attire. Jeans, for example, are not recommended as they are made of a stiffer material and may restrict your movements on the climbing wall - and they feel terrible in a harness. Climbing shoes are great for climbing but are not mandatory. If you prefer to wear your own shoes, we do ask that they are clean indoor running shoes. No socks or barefeet allowed in this facility - shoes only.

 

What is a Day Pass? Are rentals included in the Day Pass price?
A Day Pass is essentially a drop-in... and you're welcome to come, go, and come back again while we are open that day (while still respecting our occupancy limits). Your rentals are good all day as well, if you leave and come back again. Rentals are not included in the day pass price, they are extra.

 

Why are rentals extra?

A lot of our clients have their own harness, climbing shoes and chalk... so it wouldn't be fair to them to have an increased day pass or membership rate to include rentals!  Rentals are available for anyone that doesn't already have their own gear.  Also, some people just enjoy bouldering instead of top-rope climbing - so they don't even need a harness!

 

How much climbing would we expect to get in during our visit?
This is pretty subjective, but depending on your base fitness level and what type of climbing you are doing (bouldering or autobelay) we find that our newer guests get more than enough climbing in during a regular 1.5 hour climbing session. If you have never climbed before it can be quite startling how tiring it can be, so make sure to plan in rests and hydration breaks! It always helps to spend some time watching other climbers to pick up tips and make your rest period that much more exciting.  More experienced climbers use their bodies more efficiently, and will often stay to climb and socialize for 2-3 hours, several times per week.

 

Must I make a booking or can I just drop in?
Just drop in (Saturdays are a bit different)!  Check our website to see how many people are already in the gym (max 20). Just keep in mind that orientations take a few minutes for all new clients!  Plus waivers and rentals... so plan on about 1.5 hours if you're new to the sport, to do all the administrative stuff and enjoy a great climb.

 

Do I need to take an orientation before I can boulder or autobelay?
Yes! The orientations are important to help you learn how to use the facility and reduce the risk of accidents and injuries.  Expect a bit of a wait for your orientation: if it’s really busy with new visitors, there may be a wait but we get to everyone within 15 minutes or so.  Don't forget to fill out your waiver online before you get here!

 

Am I too old to climb?
Short answer, nope! We have members and guests of all ages.  Youngest we've had is 7 months, oldest is 78 years... we hope to break that record anytime!

 

Do I have to be in great shape already to start climbing?
You do not need to be in excellent shape to get started with climbing, but you should always consult with your physician before beginning a new exercise program.  Ask staff for occasional tips about how to climb efficiently (they'll tell you to use your leg muscles more than your arms!).  We have climbers that are young and old, pregnant, new, experienced... we are a welcoming community that looks forward to introducing everyone to this wonderful activity.

 

Does OVERhang do group bookings, corporate team building, sports team outings, or birthday parties?
Yes absolutely.  (Just check our phases of COVID-19 reopening first, though).  We offer a range of different options for group sizes and types. For all of our bookings we are able to reserve one of our three climbing spaces just for your group for an hour of climbing. Our bookings usually include a complimentary second hour (after climbing) in our party room for games, lounging, pizza, cakes, presents, or whatever you have in mind. For more information or to make a booking just contact the gym or check out our Bookings page.  Be aware that our approach to bookings are responsive to changes in provincial COVID-19 protocols.


 TRAINING

details

FIRST AID

details

CLIMBING 

details